FAQs

Yes! We offer worldwide shipping to most countries.

Standard shipping typically takes 7–20 business days, depending on the destination. Please note that delays may occur due to customs or local carriers.

We offer free standard shipping on most orders. For express or priority options, shipping rates will be calculated at checkout.

Once your order ships, you’ll receive a tracking number via email. You can track it on our website or via the carrier’s tracking page.

Yes! We offer a 30-day return policy for unused items in original condition. Please contact us at Yes! We offer a 30-day return policy for unused items in original condition. Please contact us at getwertix@gmail.com to initiate a return getwertix@gmail.com to initiate a return.

We accept major credit cards (Visa, Mastercard, Amex), PayPal, Apple Pay, and Google Pay.

Contact us as soon as possible at getwertix@gmail.com. If your order hasn’t shipped yet, we’ll do our best to fix it!

Absolutely. All WERTIX™ products are made from safe, non-toxic materials and are designed for ages 6 and up.

Absolutely. Our site uses SSL encryption to protect your data, and all payments are processed securely through trusted gateways like Stripe and PayPal.

Yes, but only if your order hasn’t been shipped yet. Please contact us immediately at getwertix@gmail.com with your order number and new address.

We’re sorry about that! If your item arrives damaged or not working properly, please send us a photo and we’ll arrange a replacement or refund.

You can, but we recommend rinsing them with clean water after use in salt water to avoid damage to internal components.

Yes! For large orders (e.g., events, camps, or resellers), contact us directly for custom pricing.